Outbound AI
Say goodbye to the claims-related phone calls, faxes and portal queries that consume your billing teams.
You can “hire” AI agents from Outbound AI to perform claims follow-up work for you, allowing your billing teams to be more effective in prioritizing tasks, more strategic in the claims they give their attention, and better equipped to handle a larger workload.
AI agents can retrieve claim statuses, verify eligibilities, request EOBs and more. They are the ideal companion workforce, allowing you to expand capacity and maximize collections.
Eliminate the burdens of time-intensive administrative work.
If you struggle with the time and effort it takes to resolve exception-based and denied claims, deploying AI agents from Outbound AI offers much-needed relief. Gone are the days that phone calls, faxes and portal queries deplete your margins, hinder your accounts receivable and negatively impact the daily work experience of your team members.
AI agents boost productivity at a fraction of the cost.
AI agents from Outbound AI operate at four to five times the pace of their human counterparts, making them 80% less costly on average. They are available 24/7/365 and scale on demand to meet fluctuating volumes. Implementation is fast and easy, with out-of-the-box support for most major payers. Learn about the Outbound AI trial program for AdvancedMD users.
Capitalize on using AI agents for routine repetitive tasks.
Claim Statuses
AI agents retrieve claim statuses individually or in large batches and are able to secure up to three times more data than 277 EDI.
EOB Statements
AI agents request full PDFs of EOB statements individually or in large batches and are able to obtain structured service-level data, including payer-specific remark codes and descriptions.
Eligibility Verifications
AI agents verify eligibility when EBV is identified as the reason for a claim denial.
Assisted Calling
AI agents initiate phone calls to payers when prompted by your team members and are able to wait on hold until a representative is available to speak with them.
Human Conversations
AI agents engage in unscripted conversations with payer representatives in qualified circumstances.
Notes and Summaries
AI agents automatically take notes and produce high-quality narrative summaries of every call and transaction.
What types of businesses does Outbound AI serve?
Outbound AI is well equipped to serve RCM and billing companies, physician groups of all sizes, and other complementary technology providers.